Delivery and returns

Delivery

At the time of order you will be given an estimated delivery date, once goods are ready to ship we will email you a tracking number. UK orders are shipped next day to most parts of the UK, but can be up to a week for remote islands. Overseas orders are be subject to acceptance of a quotation for delivery charges and delivery time.  We will provide a quotation prior to processing your order.


Returns


We hope that you are pleased with your purchase from Sartech. However, we understand that there are occasions when it is necessary to return goods to us.


Goods faulty on Arrival
If your goods are faulty on arrival, you have 14 days to inform us of the fault. When the goods are returned to us and the fault has been verified, we'll issue a full refund to you via your original payment method. Please call us on 01737 37267020 or email us with details of the suspected fault and we will attempt to resolve the issues or give you instructions for returning the items. Please do not send items back to Sartech without getting authorisation.


Goods damaged in transit
If your goods were damaged in transit, we request that you report it to us within 7 days. If goods are visibly damaged on receipt, its best to sign the delivery note accordingly. Once the damaged goods are received back into our warehouse, we'll issue a full refund to you via your original payment method. Please contact us with details.


Goods faulty within warranty period
If your goods develop a fault after 14 days, then provided your product is within its warranty period (two years as standard), you are entitled to a repair under warranty.  Please contact us for return authorisation.



If you have simply changed your mind about your order and you wish to return your goods, then in line with the Distance Selling Directive (DSD) you can do so provided you inform us of this decision within 10 days from receipt. The goods must not be opened nor used and must be "as new" when returned to us. Once you've informed us of your decision to return goods under DSD, you have 28 days to do so at your own expense. Once goods are received at Sartech, we'll issue a full refund for the cost of the goods to your original payment method. Please note this policy does have some limitations and does not apply to business customers. It also does not apply to any special order products, software, electronic charts or spare parts.